Payment policy. Payment by bank card online.
Our website is connected to online acquiring and you can pay for your order by Visa or Mastercard right on the website. After confirming your order, you will see a secure Robokassa payment page, where you will have to enter your credit card details and email address for a receipt or invoice. We use the 3D Secure protocol to confirm the payment. If your bank supports this protocol, you will be redirected to the bank's server for additional identification through SMS code. Check with your bank card issuer for additional identification rules and methods.
In the fields on the payment page you need to enter the card number, e-mail address, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data is displayed on the surface of the bank card.
CVV2/ CVC2 is a three-digit security code on the back of the card.
Then in the same window you will open the page of your issuing bank for entering the 3-D Secure code. If you do not have a static 3-D Secure code configured, it will be sent to your phone number via SMS. If the 3-D Secure code did not come to you, you should contact your issuing bank.
3-D Secure is the most advanced card payment security technology on the Internet. It allows you to unambiguously identify the authenticity of the cardholder making a transaction and minimize the risk of fraudulent card transactions.
Cases of payment refusal:
In case your payment didn't go through or the transaction was cancelled, check:
-Were the details entered correctly? Pay attention to the validity period and number of your card;
-Do you have enough funds on your card? You can get more detailed information on availability of funds on your payment card, if you contact the bank that issued your card;
-Is it possible to make payments on the Internet? You can get detailed information about the possibilities of your card by contacting the issuing bank;
-Do you have enough daily limit on internet payments? You can find out more about the limits of your card by contacting the issuing bank.
If you have questions about failed payments, please contact the support service of the issuing bank that issued your bank card or the support service of the site where the payment was made.
Security guarantees
Robokassa payment service protects and processes your bank card data according to the PCI DSS security standard. Information is transmitted to the payment gateway using SSL encryption technology. Further transmission of information is made on closed banking networks, which have the highest level of security. Robokassa does not pass your card details to an online store or a third party. The 3D Secure protocol is used for additional cardholder authentication.
In case you have any questions about the payment you made, you can contact our customer support service by e-mail: support@robokassa.kz
Security of online payments
Personal information you provide (e-mail, bank card number) is confidential and will not be divulged. Your bank card details are transmitted only in encrypted form and are not stored on our server.
Robokassa payment service guarantees the security of Internet payment processing. All transactions with payment cards are made in accordance with the requirements of VISA International, MasterCard Worldwide and other payment systems. Special security technologies of online card payments are used when transferring information; data processing is performed on a secure high-tech server of the payment service.
Payment by payment cards is safe because:
PUBLIC OFFER AGREEMENT
Tarverdyant Coat online store
This agreement between the online store Tarverdyant Coat, hereinafter referred to as the "Internet store", and the user of the services of the online store, hereinafter referred to as the "Customer" defines the terms and conditions of the purchase of goods through the website of the online store http://tarverdyant.store.
1. GENERAL PROVISIONS
1.1 Limited Liability Partnership "Galleria 2711 (Galleria 2711)" publishes this sales contract, which is a public offer (offer) to individuals and entities in accordance with Art. 447 of the Civil Code of the Republic of Kazakhstan (hereinafter - CC RK).
1.2 This public offer (hereinafter referred to as the "Offer") defines all the essential terms of the contract between the Limited Liability Partnership "Galleria 2711 (Galleria 2711) LLP" and the person who accepts the Offer.
1.3 This contract is concluded between the Buyer and the online store at the time of placing the order.
1.4 The Offer can be accepted by any individual or legal entity in the territory of the Republic of Kazakhstan, intending to purchase goods and/or services sold/provided by "Galleria 2711 (Galleria 2711)" Limited Liability Partnership through the online store located on the website http://tarverdyant.store .
1.5 The Buyer unconditionally accepts all the terms and conditions contained in the offer as a whole (i.e. in full and without exception).
1.6 In case of acceptance of the terms of this agreement (i.e. the public offer of the online store), a natural person or a legal entity, making the acceptance of the offer, becomes a Buyer.
1.7 Acceptance is the receipt by the Seller of a message about the intention of an individual or a legal entity to purchase goods under the conditions offered by the Seller.
1.8 The offer, all annexes thereto, as well as all additional information about the goods/services of Galleria 2711 LLP (Galleria 2711) Limited Liability Partnership are published on http://tarverdyant.store .
2. STATUS OF THE ONLINE STORE
2.1 Internet-shop Tarverdyant Coat is a property of Limited Liability Partnership "Galleria 2711 (Galleria 2711)" and is designed to organize the remote method of sale of goods via the Internet.
2.2 Transactions of the online store, are governed by the contract of sale (see below) on the terms of the public offer, available at http://tarverdyant.store. By accepting the offer (i.e. payment for the order placed at the online store), the Buyer receives the goods under the terms of the sales agreement.
2.3 The online store is not responsible for the content and accuracy of the information provided by the Buyer when placing the order.
3. BUYER'S STATUS
3.1 The Buyer is responsible for the accuracy of the information provided when placing the order, and its purity from the claims of third parties.
3.2 The Buyer confirms his agreement with the terms and conditions set forth in this Agreement by checking the box "I have read the terms and conditions of the Agreement in full, all conditions of the Agreement are clear to me, I agree with all terms and conditions of the Agreement" when placing an order.
The information provided by the Buyer is confidential.
3.3. The Buyer by providing their personal data, registering on the site or filling out an order gives consent to the processing of their personal data by their actions for the purposes of the User Agreement. Online store uses the information about the Buyer solely for the purposes of the online store (to send a notice to the Buyer of the order, etc.) and in the cases specified in this Agreement-offer.
3.4 The Product is purchased by the Buyer solely for personal, family, household needs, not related to the implementation of entrepreneurial activities. Using the resource of the online store to view and select the goods, as well as to place an order is free of charge for the Buyer.
4. THE SUBJECT OF THE OFFER
4.1 The Seller, based on the Buyer's orders, sells goods to the Buyer in accordance with the terms and at the prices set by the Seller in the offer and its annexes.
4.2 Delivery of goods ordered and paid for by the Buyer is carried out by the Seller or the Carrier. The Buyer has the right to collect the goods from the Seller's warehouse on their own (self-delivery). The Buyer has the right to choose the method of delivery when placing the order.
4.3 The relationship between the Buyer and the Seller shall be governed by the provisions of the Civil Code of the Republic of Kazakhstan, Act No. 274-IV of May 4, 2010 on Protection of Consumer Rights, and other laws and regulations passed in accordance therewith.
4.4 Individuals or legal entities are considered to accept all terms and conditions of the offer (acceptance of offer) and attachments thereto in full and without exception from the moment the Seller receives a notice on the Buyer's intention to purchase goods under the terms and conditions offered by the Seller. In case of acceptance of the offer a natural person or a legal entity is considered to conclude with the Seller a contract of sale of ordered goods and acquires the status of a Buyer.
5. PROCEDURE OF CONCLUDING THE PURCHASE AND SALE CONTRACT
5.1 Buyer can place an order on the website of the online store, or through the manager on the phone numbers listed on the website, on the conditions of the Sales Agreement (the public offer online store).
5.2 When placing an order in the online store, the Buyer is obliged to provide information about himself:
- Full name (for individuals) or full name, TIN (for legal entities) of the Buyer of Goods;
- Goods delivery address;
- contact telephone number and e-mail of the Buyer of Goods.
5.3 The Buyer's will is carried out by the Buyer by entering appropriate data in the online store's order form or by submitting an order via the manager of the online store or via e-mail.
5.4 The online store does not edit the information about the Buyer.
5.5 In order to receive a paper copy of the Sale and Purchase Agreement, the Buyer shall send an application by e-mail or phone specified on the website.
6. INFORMATION ABOUT THE PRODUCT
6.1 The goods are presented on the site by means of graphic images-samples, which are the property of the online store.
6.2 Each graphic image-sample is accompanied by text information: name, size range (if necessary), price and product description.
6.3 All information materials, presented in the online store, are of a reference nature and can not fully convey information about the properties and characteristics of goods, including colors, sizes and shapes. In case the Buyer has any questions about the properties and characteristics of the goods, the Buyer should contact the Seller before ordering by phone listed on the website.
6.4 At the Buyer's request, the online store manager shall provide (by phone or by e-mail) other information necessary and sufficient, from the Buyer's point of view, to make a decision on the purchase of goods.
6.5 The Buyer is notified that by purchasing the goods at a discount set in connection with its defects (defects), he is deprived of the right to refer to them in the future.
6.6 The Buyer is notified by the Seller that the goods listed on the invoice as separate items are in any case not a set.
7. THE PROCEDURE OF ACQUIRING GOODS
7.1 The Buyer has the right to place an order for any product presented in the online store. Each product can be ordered in any quantity. Exceptions to this rule are specified in the description of each product in the case of promotions, withdrawal of goods from sale, etc.
7.2 The order can be placed by the Buyer on the phone numbers listed on the website, or placed independently on the website.
7.3 After placing the order, the Seller confirms the Buyer's order by sending to the Buyer's e-mail the information confirming the acceptance of the order, indicating the name, size, price of the selected goods and the total amount of the order, or the online store manager contacts the Buyer by phone.
7.4 In case the goods are out of stock, the online store manager shall notify the Buyer of this (by phone or e-mail).
7.5 The Buyer has the right to make an advance order for temporarily out of stock goods.
7.6 In case of the lack of goods, the Buyer has the right to replace it with other goods or cancel the order.
7.7 The term of delivery of goods shall not exceed 30 days and shall start to be calculated on the next day after receipt of the Seller's notification of the Buyer's intention to purchase the goods under the conditions offered by the Seller.
8. PRICE OF GOODS
8.1 The price of the goods in the online store is indicated in tenge of the Republic of Kazakhstan per unit of goods.
8.2 The price of the goods indicated on the website can be changed by the online store unilaterally, in this case the price of the ordered and paid by the Buyer goods shall not be subject to change.
8.3 The full cost of the order consists of the catalog price of the goods, the cost of delivery and the cost of lifting to the floor.
8.4 The cost of services provided to the Buyer by the Seller when purchasing goods in the online store is specified in the section "Payment and Delivery".
9. PAYMENT OF GOODS
9.1 The methods and procedure of payment for goods are listed on the site in the section "Payment and Delivery". If necessary, the order and conditions of payment for the ordered goods are negotiated by the Buyer with the manager of the online store.
9.2 In case of cash payment, the Buyer shall pay the Seller the price of the goods at the time of their transfer by handing the money to the representative of the online store, which will deliver the goods.
9.3 Payment by bank transfer is made according to the issued invoice within three banking days. Upon receipt of funds to the Seller's account, the manager of the online store agrees with the Buyer on the delivery date. In case of non-cash payment, the Buyer's obligation to pay the price of the goods shall be considered fulfilled from the moment of crediting the funds to the account specified by the Seller.
9.4 The Buyer shall pay for the order by any method selected in the online store.
9.5 Settlements of the Parties in payment for the order shall be made in tenge of the Republic of Kazakhstan.
10. DELIVERY OF GOODS
10.1 Methods, procedure and terms of delivery are specified on the site in the section "Payment and Delivery". The order and conditions of delivery of the ordered goods are stipulated by the Buyer with the manager of the online store.
10.2 Self-retrieval of goods:
10.2.1 The Seller, having received the notice of the placed order, confirms its receipt by phone or by e-mail of the Buyer and agrees with him the date of goods self-delivery.
10.2.2 The Buyer pays (in case of cash payment) and receives the order at the location of the Seller's warehouse. The addresses, contacts and operating hours of the warehouses are listed on the Seller's website in the Contacts section). In case of non-cash payment, the Seller confirms by phone or by e-mail to the Buyer that the order payment has been credited to the Seller's account and only then agrees with the Buyer the date of goods withdrawal.
10.2.3 The right of ownership and the risk of accidental destruction, loss or damage to the goods shall be transferred to the Buyer from the moment the goods are transferred to the Buyer or its Representative.
10.3 Delivery of the goods by the Seller:
10.3.1 The transfer of ownership and the risk of accidental loss, destruction or damage to the goods shall pass to the Buyer from the moment the goods are handed over to the Buyer or his Representative at the place of performance of the contract from the moment the Parties sign the act of acceptance of goods (consignment note).
10.3.2 Upon delivery, the goods shall be handed over to the Buyer or the Representative.
10.4 Delivery of Goods by the Carrier:
10.4.1 Title to and risk and risk of accidental loss, destruction or damage of goods shall pass from the Seller to the Buyer or the Carrier (in accordance with the contract concluded between the Buyer and the Carrier) from the moment the goods are delivered to the Carrier at the place of performance of the contract when the Parties sign the act of receipt of goods (bill of lading and/or bill of lading and/or bill of lading).
10.4.2 The obligation to deliver the goods to the Buyer, including clause. 10.4.1. shall be deemed to have been fulfilled from the time of delivery of the Goods to the Carrier.
10.4.3 The cost of delivery of goods within each order shall be calculated based on the weight and volume of all ordered goods, the delivery address of the order, the carrier's rates and shall be paid by the Buyer himself.
10.5 The Buyer is obliged to accept the goods in terms of quantity and assortment at the moment of their acceptance.
10.6 Upon receipt of the goods, the Buyer shall, in the presence of a representative of the Seller (carrier), check the conformity of the goods with the consignment note, verify the name of the goods in terms of quantity, quality and completeness of the goods.
10.7 The Buyer or its representative upon receipt of the goods confirms by its signature on the delivery note that it has no complaints about the appearance and completeness of the goods.
11. PRODUCT WARRANTY
11.1 The warranty period for the goods is six (6) months from the date of delivery of the goods to the Buyer or its Representative, unless otherwise stipulated by an additional agreement. The warranty does not apply to products that are not used as intended or in violation of the standards and rules of operation established for this type of product, as well as those defined in this contract.
12. RETURN OF THE QUALITY
12.1 The buyer has the right to refuse the goods at any time before their transfer, and after the transfer of goods - within 14 days, in the manner and on the terms stipulated by the Republic of Kazakhstan Law "On Protection of Consumer Rights of the Republic of Kazakhstan.
12.2 Return of the goods of proper quality is possible if its trade dress (packaging), consumer properties, as well as the document confirming the fact and conditions of purchase of the specified goods remain intact.
12.3 The Buyer does not have the right to refuse the goods of proper quality, which have individually specific properties, if the specified goods can be used exclusively by the Buyer purchasing it (including non-standard (at the request of the Buyer) sizes, etc.). The proof that the item has individually specific properties is the difference of the contents and dimensions of the product to the contents and dimensions specified in the online store.
12.4 The return of goods, in cases stipulated by law and this Agreement, is made at the addresses listed on the website in the "Contact Us" section.
12.5 If the Buyer rejects the goods of proper quality, the Seller shall return the amount paid under the contract, except for the Seller's costs of delivery of the returned goods from the Buyer, not later than 15 days from the date of the Buyer's submission of the relevant request.
12.6 In case the refund is not made simultaneously with the return of goods, the refund of this amount shall be made by the Seller in cash at the location of the Seller, or by transfer to the Buyer's bank account from which the payment for the goods was made or other account reported by the Buyer.
12.7 The method of refund specified in this paragraph may be used by the Seller in other cases of return of funds stipulated by this contract and the legislation of the Republic of Kazakhstan.
13. LIABILITY OF THE PARTIES
13.1 The parties shall be liable in accordance with the laws of the Republic of Kazakhstan.
13.2 The Seller is not liable for any damage caused to the Buyer due to improper use of the goods ordered in the online store.
13.3 The parties are relieved of responsibility for non-performance or improper performance of obligations under the contract for the time of force majeure. 14.
14. OTHER CONDITIONS
14.1 The laws of the Republic of Kazakhstan shall apply to the relations between the Buyer and the Seller.
14.2 If necessary, the Seller and the Buyer may at any time execute the contract of sale of goods in the form of a written bilateral agreement, not inconsistent with the provisions of this offer.
14.3 If the Buyer has any questions or complaints, please contact the Sales Department of "Galleria 2711" Limited Liability Partnership at 24, Tatimbet Street, Almaty, Almaty, by phone at 8 701 565 59 45 or by e-mail at tatyana.tarverdyan@gmail.com.
14.4 This contract shall come into force from the date of acceptance of this offer by the Buyer and shall remain in force until the Parties have performed their obligations in full.
14.5 All disputes and disagreements arising during the performance of obligations by the Parties hereunder shall be resolved through negotiations. If they cannot be resolved, the Parties shall have the right to apply for judicial protection of their interests.
14.6 The online store reserves the right to expand and reduce the product offer on the site, to regulate access to the purchase of any goods, as well as to suspend or terminate the sale of any goods at its sole discretion.
15. ADDRESS AND DETAILS OF THE SELLER
Name: Limited Liability Partnership "Galleria 2711" (Galleria 2711)
Legal address: 24, Tatimbet str.
NUMBER: 070540011332
Account number in KZ25 998C TB00 0100 5667 in First Heartland Jusan Bank JSC
At the bank: KZ25 998C TB00 0100 5667 in "First Heartland Jusan Bank" JSC
BIK: TSESKZKA
Our website is connected to online acquiring and you can pay for your order by Visa or Mastercard right on the website. After confirming your order, you will see a secure Robokassa payment page, where you will have to enter your credit card details and email address for a receipt or invoice. We use the 3D Secure protocol to confirm the payment. If your bank supports this protocol, you will be redirected to the bank's server for additional identification through SMS code. Check with your bank card issuer for additional identification rules and methods.
In the fields on the payment page you need to enter the card number, e-mail address, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data is displayed on the surface of the bank card.
CVV2/ CVC2 is a three-digit security code on the back of the card.
Then in the same window you will open the page of your issuing bank for entering the 3-D Secure code. If you do not have a static 3-D Secure code configured, it will be sent to your phone number via SMS. If the 3-D Secure code did not come to you, you should contact your issuing bank.
3-D Secure is the most advanced card payment security technology on the Internet. It allows you to unambiguously identify the authenticity of the cardholder making a transaction and minimize the risk of fraudulent card transactions.
Cases of payment refusal:
In case your payment didn't go through or the transaction was cancelled, check:
-Were the details entered correctly? Pay attention to the validity period and number of your card;
-Do you have enough funds on your card? You can get more detailed information on availability of funds on your payment card, if you contact the bank that issued your card;
-Is it possible to make payments on the Internet? You can get detailed information about the possibilities of your card by contacting the issuing bank;
-Do you have enough daily limit on internet payments? You can find out more about the limits of your card by contacting the issuing bank.
If you have questions about failed payments, please contact the support service of the issuing bank that issued your bank card or the support service of the site where the payment was made.
Security guarantees
Robokassa payment service protects and processes your bank card data according to the PCI DSS security standard. Information is transmitted to the payment gateway using SSL encryption technology. Further transmission of information is made on closed banking networks, which have the highest level of security. Robokassa does not pass your card details to an online store or a third party. The 3D Secure protocol is used for additional cardholder authentication.
In case you have any questions about the payment you made, you can contact our customer support service by e-mail: support@robokassa.kz
Security of online payments
Personal information you provide (e-mail, bank card number) is confidential and will not be divulged. Your bank card details are transmitted only in encrypted form and are not stored on our server.
Robokassa payment service guarantees the security of Internet payment processing. All transactions with payment cards are made in accordance with the requirements of VISA International, MasterCard Worldwide and other payment systems. Special security technologies of online card payments are used when transferring information; data processing is performed on a secure high-tech server of the payment service.
Payment by payment cards is safe because:
- Authorization system guarantees to the buyer that payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, as this data is not stored on the server in encrypted form and cannot be stolen.
- The buyer enters his payment details directly in the Robokassa authorization system, not on the site of the online store; therefore, the payment details of the buyer's card will not be available to third parties.
PUBLIC OFFER AGREEMENT
Tarverdyant Coat online store
This agreement between the online store Tarverdyant Coat, hereinafter referred to as the "Internet store", and the user of the services of the online store, hereinafter referred to as the "Customer" defines the terms and conditions of the purchase of goods through the website of the online store http://tarverdyant.store.
1. GENERAL PROVISIONS
1.1 Limited Liability Partnership "Galleria 2711 (Galleria 2711)" publishes this sales contract, which is a public offer (offer) to individuals and entities in accordance with Art. 447 of the Civil Code of the Republic of Kazakhstan (hereinafter - CC RK).
1.2 This public offer (hereinafter referred to as the "Offer") defines all the essential terms of the contract between the Limited Liability Partnership "Galleria 2711 (Galleria 2711) LLP" and the person who accepts the Offer.
1.3 This contract is concluded between the Buyer and the online store at the time of placing the order.
1.4 The Offer can be accepted by any individual or legal entity in the territory of the Republic of Kazakhstan, intending to purchase goods and/or services sold/provided by "Galleria 2711 (Galleria 2711)" Limited Liability Partnership through the online store located on the website http://tarverdyant.store .
1.5 The Buyer unconditionally accepts all the terms and conditions contained in the offer as a whole (i.e. in full and without exception).
1.6 In case of acceptance of the terms of this agreement (i.e. the public offer of the online store), a natural person or a legal entity, making the acceptance of the offer, becomes a Buyer.
1.7 Acceptance is the receipt by the Seller of a message about the intention of an individual or a legal entity to purchase goods under the conditions offered by the Seller.
1.8 The offer, all annexes thereto, as well as all additional information about the goods/services of Galleria 2711 LLP (Galleria 2711) Limited Liability Partnership are published on http://tarverdyant.store .
2. STATUS OF THE ONLINE STORE
2.1 Internet-shop Tarverdyant Coat is a property of Limited Liability Partnership "Galleria 2711 (Galleria 2711)" and is designed to organize the remote method of sale of goods via the Internet.
2.2 Transactions of the online store, are governed by the contract of sale (see below) on the terms of the public offer, available at http://tarverdyant.store. By accepting the offer (i.e. payment for the order placed at the online store), the Buyer receives the goods under the terms of the sales agreement.
2.3 The online store is not responsible for the content and accuracy of the information provided by the Buyer when placing the order.
3. BUYER'S STATUS
3.1 The Buyer is responsible for the accuracy of the information provided when placing the order, and its purity from the claims of third parties.
3.2 The Buyer confirms his agreement with the terms and conditions set forth in this Agreement by checking the box "I have read the terms and conditions of the Agreement in full, all conditions of the Agreement are clear to me, I agree with all terms and conditions of the Agreement" when placing an order.
The information provided by the Buyer is confidential.
3.3. The Buyer by providing their personal data, registering on the site or filling out an order gives consent to the processing of their personal data by their actions for the purposes of the User Agreement. Online store uses the information about the Buyer solely for the purposes of the online store (to send a notice to the Buyer of the order, etc.) and in the cases specified in this Agreement-offer.
3.4 The Product is purchased by the Buyer solely for personal, family, household needs, not related to the implementation of entrepreneurial activities. Using the resource of the online store to view and select the goods, as well as to place an order is free of charge for the Buyer.
4. THE SUBJECT OF THE OFFER
4.1 The Seller, based on the Buyer's orders, sells goods to the Buyer in accordance with the terms and at the prices set by the Seller in the offer and its annexes.
4.2 Delivery of goods ordered and paid for by the Buyer is carried out by the Seller or the Carrier. The Buyer has the right to collect the goods from the Seller's warehouse on their own (self-delivery). The Buyer has the right to choose the method of delivery when placing the order.
4.3 The relationship between the Buyer and the Seller shall be governed by the provisions of the Civil Code of the Republic of Kazakhstan, Act No. 274-IV of May 4, 2010 on Protection of Consumer Rights, and other laws and regulations passed in accordance therewith.
4.4 Individuals or legal entities are considered to accept all terms and conditions of the offer (acceptance of offer) and attachments thereto in full and without exception from the moment the Seller receives a notice on the Buyer's intention to purchase goods under the terms and conditions offered by the Seller. In case of acceptance of the offer a natural person or a legal entity is considered to conclude with the Seller a contract of sale of ordered goods and acquires the status of a Buyer.
5. PROCEDURE OF CONCLUDING THE PURCHASE AND SALE CONTRACT
5.1 Buyer can place an order on the website of the online store, or through the manager on the phone numbers listed on the website, on the conditions of the Sales Agreement (the public offer online store).
5.2 When placing an order in the online store, the Buyer is obliged to provide information about himself:
- Full name (for individuals) or full name, TIN (for legal entities) of the Buyer of Goods;
- Goods delivery address;
- contact telephone number and e-mail of the Buyer of Goods.
5.3 The Buyer's will is carried out by the Buyer by entering appropriate data in the online store's order form or by submitting an order via the manager of the online store or via e-mail.
5.4 The online store does not edit the information about the Buyer.
5.5 In order to receive a paper copy of the Sale and Purchase Agreement, the Buyer shall send an application by e-mail or phone specified on the website.
6. INFORMATION ABOUT THE PRODUCT
6.1 The goods are presented on the site by means of graphic images-samples, which are the property of the online store.
6.2 Each graphic image-sample is accompanied by text information: name, size range (if necessary), price and product description.
6.3 All information materials, presented in the online store, are of a reference nature and can not fully convey information about the properties and characteristics of goods, including colors, sizes and shapes. In case the Buyer has any questions about the properties and characteristics of the goods, the Buyer should contact the Seller before ordering by phone listed on the website.
6.4 At the Buyer's request, the online store manager shall provide (by phone or by e-mail) other information necessary and sufficient, from the Buyer's point of view, to make a decision on the purchase of goods.
6.5 The Buyer is notified that by purchasing the goods at a discount set in connection with its defects (defects), he is deprived of the right to refer to them in the future.
6.6 The Buyer is notified by the Seller that the goods listed on the invoice as separate items are in any case not a set.
7. THE PROCEDURE OF ACQUIRING GOODS
7.1 The Buyer has the right to place an order for any product presented in the online store. Each product can be ordered in any quantity. Exceptions to this rule are specified in the description of each product in the case of promotions, withdrawal of goods from sale, etc.
7.2 The order can be placed by the Buyer on the phone numbers listed on the website, or placed independently on the website.
7.3 After placing the order, the Seller confirms the Buyer's order by sending to the Buyer's e-mail the information confirming the acceptance of the order, indicating the name, size, price of the selected goods and the total amount of the order, or the online store manager contacts the Buyer by phone.
7.4 In case the goods are out of stock, the online store manager shall notify the Buyer of this (by phone or e-mail).
7.5 The Buyer has the right to make an advance order for temporarily out of stock goods.
7.6 In case of the lack of goods, the Buyer has the right to replace it with other goods or cancel the order.
7.7 The term of delivery of goods shall not exceed 30 days and shall start to be calculated on the next day after receipt of the Seller's notification of the Buyer's intention to purchase the goods under the conditions offered by the Seller.
8. PRICE OF GOODS
8.1 The price of the goods in the online store is indicated in tenge of the Republic of Kazakhstan per unit of goods.
8.2 The price of the goods indicated on the website can be changed by the online store unilaterally, in this case the price of the ordered and paid by the Buyer goods shall not be subject to change.
8.3 The full cost of the order consists of the catalog price of the goods, the cost of delivery and the cost of lifting to the floor.
8.4 The cost of services provided to the Buyer by the Seller when purchasing goods in the online store is specified in the section "Payment and Delivery".
9. PAYMENT OF GOODS
9.1 The methods and procedure of payment for goods are listed on the site in the section "Payment and Delivery". If necessary, the order and conditions of payment for the ordered goods are negotiated by the Buyer with the manager of the online store.
9.2 In case of cash payment, the Buyer shall pay the Seller the price of the goods at the time of their transfer by handing the money to the representative of the online store, which will deliver the goods.
9.3 Payment by bank transfer is made according to the issued invoice within three banking days. Upon receipt of funds to the Seller's account, the manager of the online store agrees with the Buyer on the delivery date. In case of non-cash payment, the Buyer's obligation to pay the price of the goods shall be considered fulfilled from the moment of crediting the funds to the account specified by the Seller.
9.4 The Buyer shall pay for the order by any method selected in the online store.
9.5 Settlements of the Parties in payment for the order shall be made in tenge of the Republic of Kazakhstan.
10. DELIVERY OF GOODS
10.1 Methods, procedure and terms of delivery are specified on the site in the section "Payment and Delivery". The order and conditions of delivery of the ordered goods are stipulated by the Buyer with the manager of the online store.
10.2 Self-retrieval of goods:
10.2.1 The Seller, having received the notice of the placed order, confirms its receipt by phone or by e-mail of the Buyer and agrees with him the date of goods self-delivery.
10.2.2 The Buyer pays (in case of cash payment) and receives the order at the location of the Seller's warehouse. The addresses, contacts and operating hours of the warehouses are listed on the Seller's website in the Contacts section). In case of non-cash payment, the Seller confirms by phone or by e-mail to the Buyer that the order payment has been credited to the Seller's account and only then agrees with the Buyer the date of goods withdrawal.
10.2.3 The right of ownership and the risk of accidental destruction, loss or damage to the goods shall be transferred to the Buyer from the moment the goods are transferred to the Buyer or its Representative.
10.3 Delivery of the goods by the Seller:
10.3.1 The transfer of ownership and the risk of accidental loss, destruction or damage to the goods shall pass to the Buyer from the moment the goods are handed over to the Buyer or his Representative at the place of performance of the contract from the moment the Parties sign the act of acceptance of goods (consignment note).
10.3.2 Upon delivery, the goods shall be handed over to the Buyer or the Representative.
10.4 Delivery of Goods by the Carrier:
10.4.1 Title to and risk and risk of accidental loss, destruction or damage of goods shall pass from the Seller to the Buyer or the Carrier (in accordance with the contract concluded between the Buyer and the Carrier) from the moment the goods are delivered to the Carrier at the place of performance of the contract when the Parties sign the act of receipt of goods (bill of lading and/or bill of lading and/or bill of lading).
10.4.2 The obligation to deliver the goods to the Buyer, including clause. 10.4.1. shall be deemed to have been fulfilled from the time of delivery of the Goods to the Carrier.
10.4.3 The cost of delivery of goods within each order shall be calculated based on the weight and volume of all ordered goods, the delivery address of the order, the carrier's rates and shall be paid by the Buyer himself.
10.5 The Buyer is obliged to accept the goods in terms of quantity and assortment at the moment of their acceptance.
10.6 Upon receipt of the goods, the Buyer shall, in the presence of a representative of the Seller (carrier), check the conformity of the goods with the consignment note, verify the name of the goods in terms of quantity, quality and completeness of the goods.
10.7 The Buyer or its representative upon receipt of the goods confirms by its signature on the delivery note that it has no complaints about the appearance and completeness of the goods.
11. PRODUCT WARRANTY
11.1 The warranty period for the goods is six (6) months from the date of delivery of the goods to the Buyer or its Representative, unless otherwise stipulated by an additional agreement. The warranty does not apply to products that are not used as intended or in violation of the standards and rules of operation established for this type of product, as well as those defined in this contract.
12. RETURN OF THE QUALITY
12.1 The buyer has the right to refuse the goods at any time before their transfer, and after the transfer of goods - within 14 days, in the manner and on the terms stipulated by the Republic of Kazakhstan Law "On Protection of Consumer Rights of the Republic of Kazakhstan.
12.2 Return of the goods of proper quality is possible if its trade dress (packaging), consumer properties, as well as the document confirming the fact and conditions of purchase of the specified goods remain intact.
12.3 The Buyer does not have the right to refuse the goods of proper quality, which have individually specific properties, if the specified goods can be used exclusively by the Buyer purchasing it (including non-standard (at the request of the Buyer) sizes, etc.). The proof that the item has individually specific properties is the difference of the contents and dimensions of the product to the contents and dimensions specified in the online store.
12.4 The return of goods, in cases stipulated by law and this Agreement, is made at the addresses listed on the website in the "Contact Us" section.
12.5 If the Buyer rejects the goods of proper quality, the Seller shall return the amount paid under the contract, except for the Seller's costs of delivery of the returned goods from the Buyer, not later than 15 days from the date of the Buyer's submission of the relevant request.
12.6 In case the refund is not made simultaneously with the return of goods, the refund of this amount shall be made by the Seller in cash at the location of the Seller, or by transfer to the Buyer's bank account from which the payment for the goods was made or other account reported by the Buyer.
12.7 The method of refund specified in this paragraph may be used by the Seller in other cases of return of funds stipulated by this contract and the legislation of the Republic of Kazakhstan.
13. LIABILITY OF THE PARTIES
13.1 The parties shall be liable in accordance with the laws of the Republic of Kazakhstan.
13.2 The Seller is not liable for any damage caused to the Buyer due to improper use of the goods ordered in the online store.
13.3 The parties are relieved of responsibility for non-performance or improper performance of obligations under the contract for the time of force majeure. 14.
14. OTHER CONDITIONS
14.1 The laws of the Republic of Kazakhstan shall apply to the relations between the Buyer and the Seller.
14.2 If necessary, the Seller and the Buyer may at any time execute the contract of sale of goods in the form of a written bilateral agreement, not inconsistent with the provisions of this offer.
14.3 If the Buyer has any questions or complaints, please contact the Sales Department of "Galleria 2711" Limited Liability Partnership at 24, Tatimbet Street, Almaty, Almaty, by phone at 8 701 565 59 45 or by e-mail at tatyana.tarverdyan@gmail.com.
14.4 This contract shall come into force from the date of acceptance of this offer by the Buyer and shall remain in force until the Parties have performed their obligations in full.
14.5 All disputes and disagreements arising during the performance of obligations by the Parties hereunder shall be resolved through negotiations. If they cannot be resolved, the Parties shall have the right to apply for judicial protection of their interests.
14.6 The online store reserves the right to expand and reduce the product offer on the site, to regulate access to the purchase of any goods, as well as to suspend or terminate the sale of any goods at its sole discretion.
15. ADDRESS AND DETAILS OF THE SELLER
Name: Limited Liability Partnership "Galleria 2711" (Galleria 2711)
Legal address: 24, Tatimbet str.
NUMBER: 070540011332
Account number in KZ25 998C TB00 0100 5667 in First Heartland Jusan Bank JSC
At the bank: KZ25 998C TB00 0100 5667 in "First Heartland Jusan Bank" JSC
BIK: TSESKZKA
__________________________________________________________________________________________________________________________________________________________________________________________________
Privacy and Personal Data Processing Policy
This Privacy and Personal Data Processing Policy governs the processing and use of personal and other data on the website of Galleria 2711 Limited Liability Partnership LLP (Galleria 2711) (hereinafter referred to as the Operator). The current version of this Privacy Policy, is available for review at all times, and can be found on the Internet at: http://tarverdyant.store.
By submitting personal and other data to the Operator via the Website the User confirms his/her consent to the use of the mentioned data on the conditions stated in the present Privacy Policy.
If the User does not agree with the terms of the present Privacy Policy, he/she must stop using the Site.
Unconditional acceptance of this Privacy Policy is when User starts using the Site.
1.TERMS
1.1 Website means the website located on the Internet at http://tarverdyant.store.
All exclusive rights to the Site and its individual elements (including software, design) belong to the Operator in full. The transfer of exclusive rights to the User is not the subject of this Privacy Policy.
1.2 User - is a person using the Site.
1.3. Legislation means the current legislation of the Republic of Kazakhstan.
1.4 Personal data means personal data of the User, which the User provides independently when registering or using the functionality of the Site.
1.5 Data means other data about the User (not included in the concept of personal data).
1.6 Registration - filling of the registration form, located on the Website, by indicating the necessary information and sending scanned documents.
1.7 Registration Form means the form, located on the Website, which the User has to fill in in order to be able to use the Website in full.
1.8 Service(s) - services provided by the Operator on the basis of the agreement.
2. SOURCE AND PROCESSING OF PERSONAL DATA
2.1 The Operator collects and stores only those Personal Data which are necessary for the provision of the Services by the Operator and interaction with the User.
2.2 Personal data may be used for the following purposes:
2.2.1 provision of Services to the User;
2.2.2 User identification;
2.2.3 Communication with User;
2.2.4 sending advertising materials, information and requests to the User;
2.2.5. Statistics and other researches;
2.3 The Operator, among other things, processes the following data:
2.3.1 surname, first name and middle name;
2.3.2. e-mail address; 2.3.3;
2.3.3 phone number (including cell phone number).
2.4 The user is forbidden to indicate the personal data of third parties on the Site (except for the condition of representing the interests of these persons, having the documentary evidence of the third parties to perform such actions).
3. PROCEDURE FOR PROCESSING OF PERSONAL AND OTHER DATA
3.1 The Operator undertakes to use Personal Data in accordance with the Personal Data Law of the Republic of Kazakhstan and the Operator's internal documents.
3.2 Concerning the Personal Data and other User's Data their confidentiality is kept, except the cases when the mentioned data is publicly available.
3.3 The Operator shall have the right to keep an archive copy of the Personal Data.
The Operator has the right to store Personal Data and Data on servers outside the territory of the Republic of Kazakhstan.
3.4 The Operator shall be entitled to transfer the User's Personal Data and Data without the User's consent to the following:
3.4.1 to state authorities, including bodies of inquiry and investigation, and local authorities upon their motivated request;
3.4.2 in other cases directly stipulated by the current legislation of the Republic of Kazakhstan.
3.5. The Operator has the right to transfer Personal Data and Data to third parties not specified in clause 3.4. of this Privacy Policy in the following cases:
3.5.1 The User has expressed his consent to such actions;
3.5.2 The transfer is necessary as part of the User's use of the Site or the provision of Services to the User;
3.6 The Operator carries out automated processing of Personal Data and Data.
4. PROTECTION OF PERSONAL DATA
4.1 The Operator shall implement appropriate protection of Personal Data and other data in accordance with the Law, and take necessary and sufficient organizational and technical measures for protection of Personal Data.
4.2 Protection measures applied also allow protecting Personal Data from illegal or accidental access, destruction, change, blocking, copying, distribution, as well as from other illegal actions of third parties with it.
5. OTHER PROVISIONS
5.1 The legislation of the Republic of Kazakhstan is applicable to this Privacy Policy and the relations between the User and the Operator, arising in connection with the application of the Privacy Policy.
5.2. All possible disputes, arising from this Agreement, shall be resolved in accordance with the legislation in force at the place of the Operator's registration.
Before going to court, the User must follow the mandatory pre-trial procedure and send the relevant claim to the Operator in writing. The term for responding to the claim is 30 (thirty) working days.
5.3 If, for whatever reason, one or more provisions of the Privacy Policy are deemed invalid or unenforceable, this does not affect the validity or enforceability of the remaining provisions of the Privacy Policy.
5.4 The Operator has the right to change the Privacy Policy (in whole or in part) unilaterally at any moment without prior agreement with the User. All the changes come into force from the moment of its publication on the Website.
5.5 The User undertakes to independently follow the changes in the Privacy Policy by familiarizing themselves with the current edition.
5.6. All suggestions or questions on this Privacy Policy should be reported by e-mail tatyana.tarverdyan@gmail.com. or by phone: 8 701 565 59 45.
This Privacy and Personal Data Processing Policy governs the processing and use of personal and other data on the website of Galleria 2711 Limited Liability Partnership LLP (Galleria 2711) (hereinafter referred to as the Operator). The current version of this Privacy Policy, is available for review at all times, and can be found on the Internet at: http://tarverdyant.store.
By submitting personal and other data to the Operator via the Website the User confirms his/her consent to the use of the mentioned data on the conditions stated in the present Privacy Policy.
If the User does not agree with the terms of the present Privacy Policy, he/she must stop using the Site.
Unconditional acceptance of this Privacy Policy is when User starts using the Site.
1.TERMS
1.1 Website means the website located on the Internet at http://tarverdyant.store.
All exclusive rights to the Site and its individual elements (including software, design) belong to the Operator in full. The transfer of exclusive rights to the User is not the subject of this Privacy Policy.
1.2 User - is a person using the Site.
1.3. Legislation means the current legislation of the Republic of Kazakhstan.
1.4 Personal data means personal data of the User, which the User provides independently when registering or using the functionality of the Site.
1.5 Data means other data about the User (not included in the concept of personal data).
1.6 Registration - filling of the registration form, located on the Website, by indicating the necessary information and sending scanned documents.
1.7 Registration Form means the form, located on the Website, which the User has to fill in in order to be able to use the Website in full.
1.8 Service(s) - services provided by the Operator on the basis of the agreement.
2. SOURCE AND PROCESSING OF PERSONAL DATA
2.1 The Operator collects and stores only those Personal Data which are necessary for the provision of the Services by the Operator and interaction with the User.
2.2 Personal data may be used for the following purposes:
2.2.1 provision of Services to the User;
2.2.2 User identification;
2.2.3 Communication with User;
2.2.4 sending advertising materials, information and requests to the User;
2.2.5. Statistics and other researches;
2.3 The Operator, among other things, processes the following data:
2.3.1 surname, first name and middle name;
2.3.2. e-mail address; 2.3.3;
2.3.3 phone number (including cell phone number).
2.4 The user is forbidden to indicate the personal data of third parties on the Site (except for the condition of representing the interests of these persons, having the documentary evidence of the third parties to perform such actions).
3. PROCEDURE FOR PROCESSING OF PERSONAL AND OTHER DATA
3.1 The Operator undertakes to use Personal Data in accordance with the Personal Data Law of the Republic of Kazakhstan and the Operator's internal documents.
3.2 Concerning the Personal Data and other User's Data their confidentiality is kept, except the cases when the mentioned data is publicly available.
3.3 The Operator shall have the right to keep an archive copy of the Personal Data.
The Operator has the right to store Personal Data and Data on servers outside the territory of the Republic of Kazakhstan.
3.4 The Operator shall be entitled to transfer the User's Personal Data and Data without the User's consent to the following:
3.4.1 to state authorities, including bodies of inquiry and investigation, and local authorities upon their motivated request;
3.4.2 in other cases directly stipulated by the current legislation of the Republic of Kazakhstan.
3.5. The Operator has the right to transfer Personal Data and Data to third parties not specified in clause 3.4. of this Privacy Policy in the following cases:
3.5.1 The User has expressed his consent to such actions;
3.5.2 The transfer is necessary as part of the User's use of the Site or the provision of Services to the User;
3.6 The Operator carries out automated processing of Personal Data and Data.
4. PROTECTION OF PERSONAL DATA
4.1 The Operator shall implement appropriate protection of Personal Data and other data in accordance with the Law, and take necessary and sufficient organizational and technical measures for protection of Personal Data.
4.2 Protection measures applied also allow protecting Personal Data from illegal or accidental access, destruction, change, blocking, copying, distribution, as well as from other illegal actions of third parties with it.
5. OTHER PROVISIONS
5.1 The legislation of the Republic of Kazakhstan is applicable to this Privacy Policy and the relations between the User and the Operator, arising in connection with the application of the Privacy Policy.
5.2. All possible disputes, arising from this Agreement, shall be resolved in accordance with the legislation in force at the place of the Operator's registration.
Before going to court, the User must follow the mandatory pre-trial procedure and send the relevant claim to the Operator in writing. The term for responding to the claim is 30 (thirty) working days.
5.3 If, for whatever reason, one or more provisions of the Privacy Policy are deemed invalid or unenforceable, this does not affect the validity or enforceability of the remaining provisions of the Privacy Policy.
5.4 The Operator has the right to change the Privacy Policy (in whole or in part) unilaterally at any moment without prior agreement with the User. All the changes come into force from the moment of its publication on the Website.
5.5 The User undertakes to independently follow the changes in the Privacy Policy by familiarizing themselves with the current edition.
5.6. All suggestions or questions on this Privacy Policy should be reported by e-mail tatyana.tarverdyan@gmail.com. or by phone: 8 701 565 59 45.